Returning unused products
Your satisfaction with our products and service is our number-one goal. Once you receive your order, if you determine that an item does not meet your expectations, simply review our return policy and request an "RA" number within 30 days of purchase. If your request qualifies for a return, a Return Authorisation (RA) will be emailed to you within 2 business days.
Once we receive the returned item(s), we will verify the condition and issue a refund to the same credit card or PayPal account that was used for the original transaction less a 20% restock fee. In order to qualify for a refund, the item(s) must be unused, in the original factory packaging in like-new, resalable condition. All original parts and accessories must also be included with the return. All returns must be received within 30 days of the Return Authorisation issuance date or no credit will be issued.
ALL SALES ARE FINAL for the following products:
- All products over 30 days old.
- All discounted and special offer products.
Customers are responsible for all shipping costs both ways. We highly recommend proper packaging of the item(s) and using a carrier that offers package tracking and insurance.
Returning defective products
Defective items can be returned for an even exchange within 30 days of the original item delivery date.
Once the product is received, we will test it accordingly. If our test results show that the product is not defective, or has been damaged by user error then we will work with you to find a solution. This may be supplying a replacement at cost + shipping or offering a discount of your next purchase. There is no cash alternative.
Shipping error returns
As hard as we try to be accurate 100% of the time, packing and shipping errors happen. If you feel that we shipped you the wrong item, or omitted an item, please give us a call and we will try to troubleshoot the problem over the phone.
In some cases, we may ask that some photos be taken of the item in question and be emailed to us for review. If our staff determines that the wrong item was sent, we will immediately send out a replacement, issue a RA number, and email a return shipping label to you at no cost.
Unit 2, Block A